U.S. Standard Shipping for orders under $100 (5-8 business days): $9.95
U.S. Standard Shipping for orders over $100 (5-8 business days): Free
U.S. Expedited Shipping (2-3 business days): $29.95

Due to high order volume, we are experiencing delays at our warehouse. Please allow an additional 2 business days before your order ships. 

Duties, taxes, and import fees for international orders are not prepaid by SIJO. You will be liable for import duties and taxes levied by the destination country.

SIJO is not liable for these charges, and these charges will not be reimbursed or refunded by us. If you are unsure of the charges that apply, please contact your local customs office for more information.

We accept payments from Visa, MasterCard, Discover, and American Express as well as debit cards from over 50 countries. Additionally, we accept Shop Pay and PayPal for US customers. 

Due to high order volume, we are experiencing delays at our warehouse. Please allow an additional 2 business days before your order ships.

All in-stock orders are processed within 2 business days. Orders do not process on weekends or holidays. Please note that heavy order volume, flash sles, and holidays may result in longer processing times.

If an item you ordered is on pre-order, it will be noted on the product page and on your order confirmation email. Posted shipping dates are estimates and pre-orders may ship up to 2 weeks before or after the estimated date. Pre-orders are charged at the time of checkout and may be changed at any time prior to fulfillment for a full refund.

If you would like to modify your order, please let us know as soon as possible. If your order has been processed and fulfilled, we are unable to edit or cancel it. Please contact us to initiate an exchange.

SIJO is not liable for packages stolen upon delivery. We recommend selecting Shipping Protection at checkout to increase security on your order.

For orders lost in transit, contact your local post office or delivery service prior to notifying us. We kindly ask that you provide an incident number or claim identification when reaching out to us.

Promotion codes and discounts cannot be combined. Exclusions apply. Promotion codes, reward points, and automatic sale offers cannot be combined with bundle discounts.

Promotion codes, vouchers, and other discounts cannot be applied to Final Sale items.

Unused applicable promotion codes cannot be honored after an order is placed.

You may request a price adjustment for items purchased at full price within 3 days of the sale price offering. A refund in the amount of the price difference will be applied to your original payment method within 10 business days.

Please visit our return center here to begin a return or exchange.

Holiday Return and Exchange Policy
Returns and exchanges initiated for orders placed between November 17, 2023 and December 24, 2023 will be eligible for a return or exchange through January 2, 2024. All returned items must follow the criteria outlined within our Return Conditions.

SIJO Return Policy
We are pleased to offer free returns for 7-day trial items shipped within the continental United States. Returns initiated after the 7-day trial and within 30 days of receipt of purchase must be in new, unused, condition with all tags attached and original packaging included. Please note that shipping fees paid for the original order are non-refundable.

Please contact care@sijohome.com to request a return label. Once your items(s) reach our facility, your refund will be processed within 10 business days. 

For international returns, you may send the items back through your carrier of choice. Please contact care@sijohome.com to initiate a return and provide the tracking number on your shipping label. Unfortunately, we do not cover the costs of international return shipping.

FINAL SALE items are not eligible for return or exchange.

Bedding bundles, sheets, pillow case sets, and duvet covers may be returned up to 30 days after receipt of purchase and must be in new, unused, condition with all tags attached and original packaging included.

7 Day Risk-Free Trial
Our 7 Day Risk Free-Trial applies only to items purchased on sijohome.com. This trial does not apply to orders placed with our retail partners.

A maximum of two (2) per product type per initial order may be returned, validated by a customer name or shipping address (i.e. please try a product first—we are happy to send you more later!)

If at least one per product type is returned from an initial order, the customer or shipping address associated with the order will not be eligible for additional 7-day trials on subsequent orders of that particular product (i.e. if you return a duvet cover set, you will not be eligible for 7-day trials on future duvet cover set orders).

Clothing and loungewear products may be returned or exchanged within 30 days in new condition, with all tags attached and original packaging included. Final sale items are not eligible for returns or exchanges.

Please note: all mind and body products are final sale. Should any items arrive broken, please email care@sijohome.com with photo of the damaged item and we will gladly find a solution for you.

Items marked as Final Sale are not eligible for return or exchange. Coupon codes, vouchers, or other discounts cannot be used when purchasing these items. 

For international returns, you may send the items back through your carrier of choice. Please contact care@sijohome.com to initiate a return and provide the RMA number on your shipping label. We do not cover the costs of international return shipping.

We sometimes run giveaways on our social media platforms or through emails. No purchase is necessary to enter. Entrants must be 18 years old or older upon date of entry. Open to residents of the United States only.